Cool Referrals, Warm Rewards.

Offer Structure

When a referred customer completes a qualifying paid job:

• Referring customer (existing Mauzy customer): Receives a $100 service credit

• New customer (referred friend): Receives $50 off their first service/repair

The standard default can be set as $100 service credit for the referrer and $50 off for the new customer.

Multi-Referral Rewards

To encourage multiple referrals from the same customer, Mauzy can offer the following rewards:

• 1st successful referral: $100 service credit

• 3rd successful referral: Upgrade to 1 full year of Smart Membership.

• 5th successful referral: $250 credit OR 2 years Smart Membership (VIP thank-you).

Operations/Marketing should track the total number of successful referrals per customer using a Referral Count field in the CRM or a shared tracking sheet.

Program Rules & Guardrails

Eligibility we want to have displayed on the page.

1. Eligibility – Referrer: Must be an existing Mauzy customer.

2. Eligibility – Referred Customer: New residential customer only (no prior Mauzy jobs within the last 3 years, or per final policy).

3. Qualifying Job: Referral is considered successful when the referred customer completes a paid job meeting the minimum job amount (e.g., $250 or $500, to be finalized). No rewards are issued on canceled, unpaid, or warranty-only jobs.

4. Reward Timing: Credits and Smart Membership extensions are applied within 14–30 days after the job is completed and paid in full.

5. Limits: Mauzy may optionally limit rewards to a set number of successful referrals per household per calendar year (e.g., up to 10).

6. Non-Cash Status: Service credits and Smart Membership time have no cash value, are non-transferable, and cannot be sold.

7. Right to Modify: Mauzy reserves the right to change or end the referral program at any time, with or without notice, while honoring rewards already earned.