Reviews
Reviews
Here’s What Others Are Saying About Us
Carlos and Chandler were SUPERB installers! We got a very effective AC and Heating system for far less than I expected. We felt the difference right away as soon as we turned on the air conditioning unit. As important, Mauzy configured the system to optimize efficiency. I highly recommend you get a quote from this company if you're in need of replacing your old equipment.
David Oates
22:36 20 Jul 24
Update 2: my trust is restored. Had a little leakage in my box that connects to the fan and Luis went up in the attic and got it all sealed. Luis was very polite, professional, and genuinely happy. His positive attitude was very contagious and made my experience top notch. Also, I am happy to report that Mauzy stood behind their workmanship and covered all repairs under warranty. So so refreshing to have any company stand behind their workmanship. I have been with Mauzy since 2020 and will continue to be their customer. I would recommend Christian, Kylie, or Luis as your tech as well as recommend anyone out there to use Mauzy.Update: My trust is returning to Mauzy. Christian and Kylin came out to repair the repair and get my A/C up and running before the heat returns. Christian and Kyle were very professional, explain everything before proceeding, and let me know that the work would be covered under warrantyI have lost trust in Mauzy, Mauzy doesn't stand behind their own work and what good is a warranty if you don't stand behind it (This is a long one so sit tight). Where it all began: March 2020 I purchased a $23K A/C heating system from Mauzy. I was super happy with the install and I still love my system. I faithfully have used Mauzy service for my HVAC system every year since the install. I went with Mauzy bc they claim to stand behind their workmanship for the lifetime of the system (See Mauzy's Attachment stating it also on their web page). Where the exchange box hooks up to the fan/heater a breach occurred between the box and the fan (service guy found it during my scheduled service in May 2024). It cost me approx $450.00 to have that breach fixed. Not sure why I had to pay if Mauzy offers a lifetime warranty on their workmanship, right? Matt Mauzy, feel free to explain this to me(see Mauzy's warranty claim attached). I am open minded and perhaps my LA unified school education failed me. I got into it with one of Mauzy's techs during the 2023 service for an issue with their workmanship. So to keep the peace, I didn't argue with the charge in May and paid the $450 to have Mauzy repair their workmanship. Sunday 14 July, the repair Mauzy charged me for in May, didn't hold up. I can't use my heating or A/C bc it just dumps out in my attic. So Sunday I called the service line and the lady assured me there was no issue and scheduled a service call for the following Monday (15 July) no specified time. So this morning I made sure I was ready by 7am in case a technician showed up early. Around 9:15 I decided to call to see if I could get a better timeline from Mauzy only to find out that I don't have an appointment yet. Come on Mauzy! why would your service desk make me believe I have an appointment when I don't? Right? I would not have been so disgruntled if the service desk had told me someone would call me Monday morning to schedule. Matt Mauzy, you need to fix this. The soonest Mauzy can come out to fix their shoddy workmanship is sometime Thursday (maybe). I pray that this weeks heat wave is not too severe (this leads up to a whole other reason I need to get my A/C fixed). I will be thinking of you Matt Mauzy while you sit in your A/C house. Matt, Maybe you could come out from behind your desk and help your service department. I happen to be a tradesman and I have never left a customer in need hanging, especially if it was my fault. Just saying!Alex from Mauzy came out to conduct our annual service for our HVAC system. Good thing bc in of the seams in the unit had a hole and I was heating and cooling my attic. Super glad I have the inspection conducted every year. Alex was able to get the breach fixed and now the universe is rotating in harmony once again. BTW, I have been using Mauzy for the last 5 years (Mauzy also installed my HVAC) and I couldn’t be more satisfied. Mauzy truly does a good job and stands behind their work. Thank you Mauzy!
John Knight
20:59 20 Jul 24
I am really happy with the customer service at Mauzy. Not only did they get me in promptly to replace my HVAC, they also beat the quotes of the other companies I contacted. Matt, Mario and Kenneth were really great explaining the process and getting the job done. They were respectful of my home and made sure my floors didn’t get dirty and cleaned up all the debris from the install. They made sure the unit was fully functional, testing temperatures and explain how to operate the system. I highly recommend Mauzy.
Steven Scharer
03:43 20 Jul 24
Kenneth and Mario are brothers! They were very respectful, happy and worked harder than I have ever seen anyone work. I had a pool delivered and on their break they offered to carry it to the backyard for me, and they helped get the last piece of the frame locked in as I was not strong enough to do it. They were so quiet I forgot they were in my attic. They were truly amazing! They cleaned up everything, it was like they were never here. I highly recommend Kenneth and Mario from Mauzy heating air and solar. Great job and thank you!!!
Melody Heller
00:45 15 Jul 24
Michael at Mauzy worked very hard for two days to diagnose why our AC isn’t working. He had help from Jared the second day. A couple of burnt parts were replaced but it was determined an electrician was needed before they could complete their job. I did not meet Jared but Michael was professional, diligent, thorough and tidy and a pleasure to work with. I appreciated the detailed report afterwards. I am waiting for an updated invoice that details the discount I am due for signing up for their service plan. An electrician has been out and done his work. I’m waiting to hear about a follow up appointment to finish the AC issue. If I can get back to this review, I will update it when the service is complete. I’m new to Mauzy and so far am impressed.
MaryBeth Chruden
15:04 14 Jul 24
Mauzy Knowledge
